IBEX Global’s Blended call technology provides superior interaction quality by combining all the features of both Inbound & Outbound solution. Whether you are providing customer service and support or conducting survey research & telemarketing campaigns, our blended call solution will assist you in having optimized productivity and improved calling activities.
Some of the features provided by our blended call technology are as follows.
- Robust Automatic Call Distribution technology
- Real time monitoring of both inbound and outbound campaigns
- Customizable reports
- Complete call recording facility for up to 6 months
- Efficient call routing capabilities
- Interactive voice recording system
- Multiple campaign support
- Dashboard for campaign monitoring
- Call-Blending to improve agent productivity and occupancy rate
- Multiple configurable pacing rules
- Predictive, preview and manual dialing capabilities