Solutions

Enterprise Behavior Matching

Looking to optimize call outcomes? Afiniti is the sole provider of technology that overrides traditional FIFO telephony, chat and other interaction assignments to ensure that optimal agent and customer pairings happen as frequently as possible, resulting in higher conversion rates

Afiniti Core 7 Afiniti
Core 7
Industry Packs Afiniti Industry Packs
Afiniti Engines Afiniti
Engines
Afiniti University Afiniti
University
Afiniti Channel Modules Afiniti Channel Modules
Afiniti Channel Advisors Afiniti Channel Advisors

Identify successful interaction

Afiniti continuously scans enterprise “big data” on voice, chat, video, web, IVR, and email interactions to discover effective behavior patterns.

Create great experiences

Afiniti overrides traditional FIFO telephony, chat and other interaction assignments to ensure that optimal agent and customer pairings happen as frequently as possible.

Precisely measure results

Afiniti continuously cycles between EBM and FIFO in fifteen minute intervals to establish an ongoing precise measurement of performance.

Deliver breakthrough insight

Afiniti provides e hard data on consumer engagement strategy and marketing effectiveness together with workforce recruitment, skill assignment, and compensation.

Interested in learning more?
Find out how Afiniti can help you today


www.afiniti.com